STORM FX offers customers a variety of expert advice and technical support services
spanning the many facets of your business.
Support options
We offer a range of technical solutions with flexible delivery options to ensure you receive the very best for you and your budget.
Pay as you go
one low price without a commitment-
Hourly rate basis
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Email, phone, remote or onsite
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Priority support
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Valid for 12 months
Prepaid and Save
Saves having to request budget for when you need support-
50 hours supportat discounted rate
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Email, phone, remote or onsite
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Priority support
-
Valid for 12 months
| Technical support is billed in 30-minute increments |
STORM FX Team Viewer support:
FAQs
Step 1:
Login to your Chaosgroup account
Step 2:
Click on your account name
Step 3:
Click on manage account
Ensure your license server is running, your network connection is stable, and your account credentials are correct. If issues persist, contact support.
Log into your Chaos account (my.chaos.com) and navigate to the license section to verify the expiration date and activation status.
No, starting with Enscape 4.2, activation no longer requires serial keys. Instead, users authenticate their licenses through their Chaos accounts.
In a web browser (from any machine on your network) you can navigate to http://hostname-of-vray-license-server:30304 note. This is also a good way to test if other machines will be able to obtain V-Ray licences from the licence server over the network.
Yes, V-Ray licenses are floating and can be used on different machines as long as they are connected to the same license server.
In the start menu under Chaos group/V-Ray for Max-Maya etc/ click ‘Change licence settings’ and enter the hostname or IP-Address of the machine that your V-Ray is connected to.
Please refer to this document.
You will need an Epic Games account in order to use Twinmotion. To create an Epic account, please click here to register.
For a detailed guide on redeeming your Twinmotion code along with other helpful information, please click here to download.
Some customers who were previously running Twinmotion in trial mode have reported that after purchasing and redeeming their code, Twinmotion remained in ‘trial mode’ and it was necessary to reinstall the Twinmotion plugin after deleting their existing trial version.
Please note, for companies wanting multiple Twinmotion licenses, you cannot have more than one Twinmotion license per account. You will need to create additional Epic accounts. There is no ‘floating license’ method.
If you’re having issues with your Twinmotion license, you can reset it by deactivating it in your Epic Games account and reactivating it on the intended machine.
Step 1:
For Windows – Open a command prompt and enter ipconfig/all
For Mac/Linux – Open the terminal and enter ifconfig
Step 2:
Copy and paste the resulting output
