STORM FX offers customers a variety of expert advice and technical support services
spanning the many facets of your business.
Support options
We offer a range of technical solutions with flexible delivery options to ensure you receive the very best for you and your budget.
Pay as you go
one low price without a commitment-
Hourly rate basis
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Email, phone, remote or onsite
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Priority support
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Valid for 12 months
Prepaid and Save
Saves having to request budget for when you need support-
50 hours supportat discounted rate
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Email, phone, remote or onsite
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Priority support
-
Valid for 12 months
| Technical support is billed in 30-minute increments |
STORM FX Team Viewer support:
FAQs
In a web browser (from any machine on your network) you can navigate to http://hostname-of-vray-license-server:30304 note. This is also a good way to test if other machines will be able to obtain V-Ray licences from the licence server over the network.
In the start menu under Chaos group/V-Ray for Max-Maya etc/ click ‘Change licence settings’ and enter the hostname or IP-Address of the machine that your V-Ray dongle is connected to.
Please refer to this document.
Step 1:
Login to your Chaosgroup account
Step 2:
Click on your account name
Step 3:
Click on manage account
Step 1:
For Windows – Open a command prompt and enter ipconfig/all
For Mac/Linux – Open the terminal and enter ifconfig
Step 2:
Copy and paste the resulting output
Please refer to this document.
Please refer to this document.
Please refer to this document.
Upgrading your licence server to the current version is mandatory for use with 2016 licences. Please see this link for more.
You will need an Epic Games account in order to use Twinmotion. To create an Epic account, please click here to register.
For a detailed guide on redeeming your Twinmotion code along with other helpful information, please click here to download.
Some customers who were previously running Twinmotion in trial mode have reported that after purchasing and redeeming their code, Twinmotion remained in ‘trial mode’ and it was necessary to reinstall the Twinmotion plugin after deleting their existing trial version.
Please note, for companies wanting multiple Twinmotion licenses, you cannot have more than one Twinmotion license per account. You will need to create additional Epic accounts. There is no ‘floating license’ method.
