Support

Need help? We are here to help

STORM FX offers customers a variety of expert advice and technical support services
spanning the many facets of your business.

Support options

We offer a range of technical solutions with flexible delivery options to ensure you receive the very best for you and your budget.

Pay as you go

one low price without a commitment
  • Hourly rate basis
  • Email, phone, remote or onsite
  • Priority support
  • Valid for 12 months

Prepaid and Save

Saves having to request budget for when you need support
  • 50 hours supportat discounted rate
  • Email, phone, remote or onsite
  • Priority support
  • Valid for 12 months

| Technical support is billed in 30-minute increments |

STORM FX Team Viewer support:

FAQs

We have a knowledgeable, passionate and hard-working team of system engineers and application specialists who have unique skills and experiences to bring to any project.

In a web browser (from any machine on your network) you can navigate to http://hostname-of-vray-license-server:30304 note. This is also a good way to test if other machines will be able to obtain V-Ray licences from the licence server over the network.

In the start menu under Chaos group/V-Ray for Max-Maya etc/ click ‘Change licence settings’ and enter the hostname or IP-Address of the machine that your V-Ray dongle is connected to.

Step 1:

Login to your Chaosgroup account

Step 2:

Click on your account name

Step 3:

Click on manage account

Step 1:

For Windows – Open a command prompt and enter ipconfig/all

For Mac/Linux – Open the terminal and enter ifconfig

Step 2:

Copy and paste the resulting output

Upgrading your licence server to the current version is mandatory for use with 2016 licences. Please see this link for more.

Contact us

Please use the form below to get in touch directly with STORM FX. A member of our team will endeavour to get back to you as soon as possible.