Privacy Policy.

01About this policy.

StormFX Distributions Pty Ltd ("StormFX", "we", "us" or "our") respects your privacy. So that you may understand how we deal with your personal information ("Personal Information" as defined in the Privacy Act 1988 (Cth)), we have set out how and why we collect, hold, use, manage and disclose Personal Information in this Privacy Policy. You may print a copy of this Privacy Policy.

We handle Personal Information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We will update this Privacy Policy periodically at our discretion. The latest version will always be available on this website.

02How Personal Information is collected and held.

We collect Personal Information in a number of ways, including:

• through our website;
• through communications with you, including emails, telephone calls, enquiry and contact forms, surveys and via social media;
• in the course of providing our products, services and technical support to you;
• in the course of our ordinary business functions and activities.

We hold Personal Information:

• in our business systems, including our customer relationship management (CRM) system;
• in systems operated on our behalf by trusted suppliers (for example, our website host and payment provider);
• in any hard-copy records we may keep.

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. If you choose not to provide the Personal Information we request, we may not be able to provide you with the information, products, services or support you require.

We may receive unsolicited Personal Information in the course of our business. We will deal with any such information in accordance with applicable law.

03How we use collected information.

StormFX will only collect, hold, use and disclose Personal Information for purposes such as:

• responding to your enquiries and pursuing our ordinary business activities and functions;
• enabling our technical support personnel to provide assistance to you;
• processing your orders and facilitating transactions between you and us;
• facilitating payment for products or services, with card and payment details processed securely by our third-party payment provider, eWAY, and not stored on our servers;
• operating the features of our website, such as the contact and enquiry forms;
• statistical analysis of website usage and improving the quality and user experience of our website, products and services;
• issuing and administering software licences purchased through us;
• direct marketing, where you have consented to receive it;
• administrative, training and quality-assurance purposes.

We do not sell your Personal Information. We do not disclose Personal Information to third parties except as agreed with you, as required or authorised by law, or otherwise in accordance with this Privacy Policy. Where we do share information, it is only with the parties needed to fulfil your request, such as our payment provider and the software vendors whose licences you purchase.

04Direct marketing communications.

If you have consented to receive our direct marketing communications, we may use your Personal Information to send you information and offers about our products and services. Every marketing message will include a simple way to unsubscribe, and we handle marketing communications in accordance with the Spam Act 2003 (Cth). You may opt out at any time, and you may ask us not to share your Personal Information with our suppliers or business associates for marketing purposes.

Where we obtain Personal Information about you for the purpose of direct marketing through a third-party source, you may ask us to disclose the source of that information. We will respond within a reasonable period and at no cost to you.

05Cookies.

A cookie is a small piece of data stored by your browser that helps a website recognise your browser on return visits. Our website may use cookies to understand how the site is used and to improve your experience. You can disable or delete cookies, or set your browser to notify you when they are used, through your browser settings. If you disable cookies, some parts of our website may not function as intended.

06Links to third-party sites.

Our website may contain links to third-party websites. When you follow such a link you may leave the StormFX website. These websites may independently collect or request information about you, and we encourage you to read their privacy policies, which may differ from ours.

07Log files.

When you visit our website, our hosting infrastructure may automatically record technical information such as your IP address, browser type and access times. We use this information to evaluate website performance, understand where visitors come from, and improve the content and usability of our website.

08Accessing and correcting your Personal Information.

If you would like to know what Personal Information we hold about you, or you believe any of it is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We will provide access to that information (to the extent required by law) or correct it, as applicable, within a reasonable period. We will not charge you for making a request or for correcting your Personal Information. You can contact us by email at support@stormfx.com.au or by using the "Contact Us" link on our website.

09Legal disclaimer.

While we make every effort to protect your privacy, we may need to disclose Personal Information where required or authorised by law, for example in response to a court order, subpoena or other legal process, or where we have a good-faith belief that such disclosure is necessary.

10Complaints.

If you wish to complain about a breach of the Australian Privacy Principles, any privacy code that binds us, or this Privacy Policy, please contact our Privacy Officer by email at admin@stormfx.com.au or via the "Contact Us" link on our website at www.stormfx.com.au.

We will use our best efforts to respond to any complaint within 10 business days of receipt and to resolve it to your satisfaction. If you are not satisfied with how we handle your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.